Refund policy

If you are unhappy with your purchase, you have 28 days to return it back to us. Just contact hello@endlessstories.co.uk to arrange this. To complete your return we require proof of purchase. You will be responsible for paying your own shipping costs for returning the item unless it is faulty.

Please note for hygiene reasons we are unable to offer refunds on earrings unless faulty.

Once your items is received and inspected we will send you an email to notify you that we have received your item/s and whether the refund is approved. It will be automatically applied to your original payment method

We will replace items if they are defective or faulty within 6 months of purchase. Please email hello@endlessstories.co.uk to notify us and we will need images of the faulty item or item to be returned to us for inspection before an exchange can be arranged.